Base1 Care · for physicians

Your practice. Our software.

Physician-ordered lab testing for Texas, with video consultations. Your practice orders, reviews and owns every result; Base1 handles the website, the patients, the paperwork and the coaching — so your time goes on the part only you can do.

Who does what

The practice — yours

Owns the medical practice (a Texas PLLC or PA, trading under its own name) and its patient records
Orders the labs, reviews every result and holds the physician-patient relationship
Runs PatientNow — the EHR, the Quest connection, and the clinical record
Holds the malpractice cover
Bills patients for care

Base1 — the management company

Builds and runs the patient-facing website: ordering, consent, status and results
Marketing, patient support and billing administration
The AI nutrition and training coach patients can use alongside their results
Owns no clinical judgement and employs no clinicians
Paid by the practice for those services — on terms set with healthcare counsel

Texas does not allow a company owned by a non-physician to practise medicine, so the two are separate by law. That separation is also what protects you: the business side has no way, in the software or in the contract, to touch a clinical decision.

What is already built

Requests arrive ready to review

Each lab request comes with the patient's details, medicines, biotin use and reason for testing, plus a block to copy straight into PatientNow.

One queue, in order

Requests to approve, orders to place in PatientNow, results to release, consultations to book — each in its own list, oldest first.

Results cannot be released unread

You attach the results, record normal, abnormal or critical, and release them. Abnormal results require a note to the patient.

Critical results need a call first

A critical result cannot be released until you confirm you have spoken to the patient directly. The software will not let it through otherwise.

Records that stand up

Every consent stored with a fingerprint of the exact text the patient read. Every record you open, and every result a patient downloads, is logged.

Video visits when needed

Patients can request a consultation, about their results or anything else. You book it in your own video tool and the patient sees the time and link.

Guardrails written into the code

Nothing is ordered until you approve the request.
No result reaches a patient until you have reviewed it and recorded your reading.
Abnormal results need a written note to the patient; critical results need your confirmation that you have called them.
Adults only, Texas only, and only patients physically in Texas.
No AI anywhere in ordering, review or results. The build fails if anyone connects one.
The service cannot open until you are set up as medical director and every consent document has been reviewed by you and counsel.

The three questions that matter

Your time

Per lab patient: approve the request, place it in PatientNow, and review and release the results — minutes for a normal panel. Consultations only when a patient books one. Ordering, payment, support and paperwork are handled, and several physicians can share the load.

How you are paid

The practice bills patients for care and keeps that revenue. Base1 is paid by the practice for the software and services it provides, at fair market value set with healthcare counsel. Counsel generally advises against a percentage of the practice's revenue in Texas, because of fee-splitting rules — the structure is chosen to protect your licence.

Your liability

Lower than prescribing. The duty that matters is following up every result you order, including a critical value — which the software is built to make impossible to miss. Your malpractice cover needs to include telehealth, and the arrangement with Base1 needs to be set up properly — which is what the attorney is for.

What it takes to open

Your practice entity and DBA

Already in place. Counsel confirms it can carry the online service, or recommends a separate PLLC for it.

Malpractice cover that includes telehealth

Usually a call to your current carrier.

A process for critical results

Who takes Quest's call about a critical value, at any hour, and how fast an abnormal result is followed up. Written down before launch.

Your review of the consents and instructions

The lab consent, telehealth consent, privacy notice, payment terms and the patient preparation instructions are drafted. They become the practice's once you approve them.

One meeting with a healthcare attorney

For the agreement between the practice and Base1, the HIPAA business associate agreement, and the payment flow. This is the one step no software replaces.

See it working.

Order a panel as a patient, then sign in on the physician side, approve it, enter an order code and release a results file. Nothing in the preview is a real medical record.